FAQ
FAQ
General Questions
What is VisBeaut?
VisBeaut is a skincare brand focused on simple, targeted essentials for blemish-prone skin, including facial care, back acne care, acne patches, clarifying pads, and beauty-tech devices.
Who are VisBeaut products made for?
Our products are designed for people with blemish-prone skin, oily skin, uneven-looking texture, visible spots, and back or shoulder blemish concerns.
Are VisBeaut products suitable for sensitive skin?
Everyone’s skin is different. We recommend starting slowly, patch testing before full use, and reducing frequency if irritation occurs.
Product Use
How should I start using azelaic acid products?
Start once daily on clean, dry skin. If your skin tolerates it well, you may gradually increase usage. Always follow with moisturizer and sunscreen during the day.
Can I use multiple VisBeaut products together?
Yes, but we recommend introducing one new product at a time. This helps you understand how your skin responds to each product.
Should I use sunscreen?
Yes. When using skincare products that support exfoliation or texture improvement, sunscreen is recommended during the day.
How long does it take to see visible results?
Visible results vary by individual skin type, product use, and routine consistency. Consistent use is important for skincare routines.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
How long does shipping take?
Estimated delivery time is typically 7–15 business days, depending on destination and shipping carrier.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Returns & Support
Can I return skincare products?
We accept return requests within 30 days after delivery. For hygiene and safety reasons, opened or used skincare products cannot be returned.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery at visbeaut@gmail.com with your order number and photos of the issue.
How can I contact VisBeaut?
You can contact us at:
Our customer support team typically responds within 1–2 business days.
Our Approach
We believe blemish care should not feel complicated. Each VisBeaut product is designed to support a clear, simple routine, whether you are looking for daily azelaic acid care, quick blemish patches, body acne support, hydration support, or targeted LED skincare devices.
Simple care. Targeted essentials. Made for blemish-prone skin.