Refund policy

Refund Policy

We want you to have a positive shopping experience with VisBeaut.

Due to the nature of skincare products, we can only accept returns for items that are unused, unopened, and in their original packaging.

Return Window:
You may request a return within 30 days of receiving your order.

Non-returnable Items:
For hygiene and safety reasons, opened or used skincare products cannot be returned.

Damaged or Wrong Items:
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging.

Refunds:
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method.

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return or refund, please contact us at visbeaut@gmail.com.